Complaints，to，Warfare

Complaints to Warfare

　　The Art of Expressing Dissatisfaction

Decide what fights are worth fighting.

Sometimes we have to learn the same lesson over and over. One of the most important lessons to learn and relearn is how to complain or express dissatisfaction. Many people still throw temper tantrums. They slam down phones, yell, write nasty notes, send prickly e-mails, leave vindictive voice mails, and try to manipulate others with the silent treatment.www.zhlzw.com中華勵志網

Ken Braly, a partner in a web development company in San Jose, California says, "One of the most important lessons I've learned is when tempted to give someone a piece of my mind, I'll take some responsibility for the consequences of my communication and either do it directly or think twice about how my written message is likely to be received and find kinder words."

Braly, who conducts his business extensively over the Internet says it has taught him a valuable lesson. He continues, "The Internet is like a car. People in cars sometimes exhibit rude behaviour that they would probably never show in person, because the separation and anonymity of being in a car weakens normal interpersonal restraints."

Whether writing an e-mail message, expressing a complaint at a store or restaurant, or discussing problem behaviours with work associates, remain civil. Getting angry, loud, or abusive doesn't get results. Instead, state simply what is wrong, calmly ask for help, and if you have one, offer a solution. Instead of accusing, "You people never answer your phone," state the problem, "The lines are constantly busy. Would you help me get through to customer service?"

Be pleasant and persistent. Most people think they have to be rude to get results, but smiles actually are more effective. No one really wants to help obnoxious people; they just want to get rid of them. Make sure your smile is sincere and without a trace of sarcasm, or you'll have a bigger problem on your hands.

If a business person wants to shake you off, be persistent. Ask more questions. Take up their time, smiling all the while. To get results, learn to complain civilly.