Train Yourself in the Art of Listening
Once you learn how to listen to employees, your managerial skills will improve dramatically. You'll get better feedback, communicate better, and solve more problems. Here are some exercises that will improve your listening skills, and help you get the most out of each meeting with an employee:
Clean off your desk when meeting with employees. If there are loose papers on your desk, you'll unconsciously start to fiddle with them □ and may even start to glance over them. Clear your desk for every conversation with an employee, so you can focus your attention on what they're saying.
What is the colour of your employees eyes? Train yourself to notice eye colour at the start of every conversation. It ensures that you'll make significant eye contact □ which leads to more productive conversations. Important: Don't focus so much on eye colour that you don't listen to what is being said.
Train yourself to ask questions instead of making statements. Example: Don't say "Joan, don't forget that the Anderson report needs to be in on Monday morning." Rather, say "How is the Anderson report coming along, Joan? Any problems with making the deadline?" By asking questions you'll start a dialogue, and you never know what you might learn.
Learn to "lubricate" conversations. Phrases such as "Yes, I see" and "I understand" do two things: 1) They show that you're listening, and encourage the other person to keep talking; and 2) They keep your attention focussed.
Don't blurt out questions as soon as the employee is finished speaking. It looks as if you were formulating your reply rather than listening. Before you ask a question, paraphrase the employee's words. Example: "So, what you're saying is . . . " Then, ask your question: "Well, let me ask you this..." This cuts down on miscommunication.
Don't smile the whole time. A lot of managers do this because they think it sends a friendly message. It can, but people also often mistake it for mental absence, or a sign that you're not taking them seriously. Save smiles for humorous remarks.
-from Positive Leadership
做为一位主管，只要知道怎么样去倾听属下讲的话，你的管理技巧可就精进了一大步。你会得到良好的互动与沟通，也更容易解决你们的困难。这里有几个方法可以提高你倾听的艺术，帮助你和属下每次见面会谈的时候，功效都达到最高点喔！
和属下见面之前，先把自己的桌面清理乾净，因为，假如桌上还有文件的话，你总会无意识又不自觉的去拨拨弄弄---甚至还会去偷眇一眼。不论和哪位属谈话，每次你都要清桌面，这样你才会专心听对方讲话。
你属下的眼睛是甚么颜色的？你要训练自己在每次会谈一开始，先去注意一下对方的眼睛是甚么颜色。如此一来，你们的眼睛才肯定会有足够的互相接触，谈话才会更有建设性。请注意！可别太专心的在看人家眼睛的颜色，而没有听进去对方在讲甚么喔！
训练自己要多问问题而不要老开讲。例如□不要说「约翰，别忘了安德生的报告礼拜一要交。」你还不如说□「安德生的报告做的怎么样了，约翰？来得及吗？」你的问题就是个开始谈话的话题，你可能会吃惊从这里你可得到你要的讯息。
加些润滑剂让谈话顺畅点。像讲讲「嗯，我了解！」和「我懂，我懂的！」这样的话有两个好处，一来表示你在听，鼓励这个人继续讲，二来你自己也会专心。
不要当你的属下一讲完话，马上就迫不及待的接著发问。这好样你只是在等著问问题而没有听他讲。问问题前，请把你属下讲的话重复一下。例如「喔，那你刚刚说的那个……」确定你完全了解对方，然后再问问题。「嗯，那我要请问你这个什么…。」。这样才不会沟通不良。
不要从头笑到尾。很多经理都会微笑，以为这样很友善。可能吧，可是有的人也常常会认为你是心不在焉，或者你不重视他。讲到幽默的话时再笑吧！
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