我只希望找到一家能教人如何倾听的研究机构。商界人士在倾听上花的工夫至少要像他们说的一样多。太多的人没有意识到真正的沟 通是双向的。（ I only wish I could find an institute that teaches people how to listen. Business people need to listen at least as much as they need to talk. Too many people fail to realize that real communication goes in both directions. ） ——李·艾科卡（Lee lacocca, 前克莱斯勒公司CEO）
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